Privacy Policy

1. Information We Collect

gojl collects various types of information to provide, maintain, and improve our services, ensure compliance with legal and regulatory requirements, and protect the security and integrity of our platform. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register an account with gojl, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, national ID number).
• Contact Information: Email address, mobile phone number, residential address, and billing address.
• Financial Information: Payment method details (GCash, PayMaya, bank account numbers), transaction history, deposit and withdrawal records, and payment verification documents.
• Account Credentials: Username, password, and security questions/answers.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), and selfie photos for identity verification purposes.

1.2 Information Collected Automatically

When you access and use gojl services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, games played, betting history, session duration, clickstream data, referral sources, and interactions with our platform.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and analyze platform performance. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: GCash, PayMaya, and banking institutions provide transaction verification and fraud prevention data.
• Identity Verification Services: Third-party verification services confirm your identity and age.
• Affiliates and Marketing Partners: Information about referrals, marketing campaigns, and promotional codes you used.
• Regulatory Authorities: Data shared by PAGCOR or other gaming regulators for compliance purposes.

2. How We Use Your Information

gojl uses the information we collect for the following purposes:

2.1 Service Delivery and Account Management

• Create, maintain, and manage your gojl account.
• Process deposits, withdrawals, and other financial transactions.
• Provide access to games, sports betting, and other platform features.
• Communicate with you regarding account activity, transactions, promotions, and platform updates.
• Provide customer support and respond to your inquiries.

2.2 Compliance and Security

• Verify your identity and age to comply with Philippine gaming laws (21+ requirement).
• Detect and prevent fraud, money laundering, bonus abuse, and other illegal activities.
• Monitor for suspicious betting patterns, collusion, and cheating.
• Comply with legal obligations, regulatory requests, and court orders.
• Enforce our Terms & Conditions and other platform policies.
• Protect the security and integrity of our platform and users.

2.3 Marketing and Personalization

• Send you promotional offers, bonuses, newsletters, and marketing communications (with your consent).
• Personalize your gaming experience based on your preferences and activity.
• Analyze user behavior to improve our services, develop new features, and optimize platform performance.
• Conduct surveys and request feedback to better understand user needs.

2.4 Responsible Gaming

• Monitor gaming behavior to identify potential problem gambling patterns.
• Enforce deposit limits, session time limits, and self-exclusion requests.
• Provide access to responsible gaming tools and resources.

3. How We Share Your Information

gojl does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following parties under specific circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment gateways to process deposits and withdrawals.
• Game Providers: JILI, Evolution Gaming, Pragmatic Play, NetEnt, and other game suppliers to deliver gaming content.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers to verify your identity and age.
• Hosting and Cloud Services: Providers of server hosting, data storage, and cloud infrastructure.
• Customer Support Platforms: Live chat and helpdesk software providers.
• Marketing and Analytics Tools: Email service providers, analytics platforms, and advertising networks.

These service providers are contractually obligated to use your information only for the purposes specified by gojl and to implement appropriate security measures.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies (including PAGCOR), law enforcement agencies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, subpoenas, court orders, or regulatory requests.
• Investigate and prevent fraud, money laundering, or other illegal activities.
• Protect the rights, property, and safety of gojl, our users, or the public.
• Enforce our Terms & Conditions and other legal agreements.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different Privacy Policy.

4. Data Retention

gojl retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account's active status and for a minimum of five (5) years after account closure, as required by Philippine gaming regulations and anti-money laundering laws.
• Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, in compliance with financial record-keeping requirements.
• Verification Documents: Retained for as long as your account is active and for five (5) years after closure.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

After the applicable retention period expires, we will securely delete or anonymize your personal information.

5. Data Security

gojl implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Storage: Personal information is stored on secure servers with restricted access controls and regular security audits.
• Two-Factor Authentication (2FA): Optional 2FA is available to enhance account security.
• Access Controls: Only authorized personnel with a legitimate need have access to personal information.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Employee Training: All employees with access to personal information receive data protection and security training.

Despite these measures, no system is completely secure. You acknowledge that data transmission over the internet carries inherent risks, and gojl cannot guarantee absolute security.

6. Your Privacy Rights

Under Philippine data privacy laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: Object to processing of your personal information for marketing purposes.
• Right to Data Portability: Request transfer of your personal information to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Withdraw consent for processing activities that rely on consent, such as marketing communications.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. Note that certain requests may be subject to verification of your identity and compliance with legal obligations.

7. Cookies and Tracking Technologies

gojl uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and track your activity.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly (e.g., session management, authentication).
• Performance Cookies: Collect anonymous data about how users interact with the platform to improve performance.
• Functional Cookies: Remember your preferences and settings (e.g., language, currency).
• Marketing Cookies: Track your activity across websites to deliver targeted advertising.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the platform.

8. Third-Party Links

The gojl platform may contain links to third-party websites, including game providers and payment processors. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

gojl services are not intended for individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 21, we will promptly delete that information and close the associated account.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our platform. The "Last Updated" date at the top of this document indicates when the Policy was last revised. We encourage you to review this Privacy Policy periodically. Continued use of gojl services after changes are posted constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the gojl website

For formal data protection inquiries or complaints, you may also contact the National Privacy Commission of the Philippines.